Return Policy

Your return is eligible for return policy only if it meets following conditions :

  • An incorrect item has been sent to you i.e. the product does not match the item in the order confirmation e.mail.
  • If the product you receive has a genuine quality/ manufacturing  defect

When returning, please bear in mind that:

  • Any item returned must be in the same condition in which you received it. The use of scents/ perfumes, extra washing or ironing  will not be acceptable for the return policy
  • When we receive your package we will inspect the condition of the item before proceeding to reimburse. Bear in mind that in the case of postal returns, AKAL will not accept carriage due or payment on delivery and it will not pay the delivery or return charges
  • We accept returns within 5 working days from the delivery date
  • International orders are not eligible for returns